FAQ

Frequently Asked Questions

1. Where does Zanvili ship?

Zanvili currently ships to the United Kingdom.

For more details, please read our Shipping Policy:
https://zanvili.com/policies/shipping-policy

2. How long does delivery take?

Orders are usually processed within 1–3 business days. After processing, estimated delivery time is 8–12 business days.

Estimated total delivery time is 9–15 business days from the date of purchase.

3. Do you offer free shipping?

Yes. Zanvili offers free standard shipping on all orders to the United Kingdom.

4. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking link or tracking number.

5. Can I change my delivery address after placing an order?

Please contact us as soon as possible. Address changes may not be possible once the order has entered processing or has been sent to our warehouse.

6. Can I cancel my order?

Orders may be cancelled within 30 minutes of being placed, provided the order has not yet entered processing.

7. Can I return an item?

Yes. Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, and in their original condition.

8. How do I start a return?

Please contact our support team before sending any item back. Returns must be reviewed and approved before the item is shipped back.

9. Who pays for return shipping?

For change-of-mind returns, the customer is responsible for return shipping costs and any applicable customs or clearance fees.

10. What should I do if my item arrives damaged, faulty, or incorrect?

Please contact us with your order number and clear photos or video of the issue. Our team will review the case and provide an appropriate solution.

11. What payment methods do you accept?

Available payment methods may include Visa, Mastercard, American Express, PayPal, and other payment options shown at checkout.

12. How can I contact customer support?

You can contact our support team through our contact page.

Support hours: Mon-Fri: 8:00 AM - 5:00 PM (GMT)
We aim to respond within 24 business hours.

Useful Links

Shipping Policy:
https://zanvili.com/policies/shipping-policy

Return & Refund Policy:
https://zanvili.com/policies/refund-policy

Transactions Policy:
https://zanvili.com/pages/transactions-payment-policy

Contact Page:
https://zanvili.com/pages/contact

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FAQ